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Requesting Site Changes

Clients can request Site Changes as part of their fully paid Monthly Fee service.  Clients should send a formal written request detailing the proposed Site changes to SellOnLine at support@sellonline.asia.  On receipt of notification, SellOnLine will reach out to clarify if any further information is required ahead of making any changes, furthermore will instruct the Client to load any Content changes to the previously supplied Shared Folder used during the Build Phase.

 

Client Responsibility:

The Client is responsible to provide SellOnLine:

  • Clear instructions of the changes to be made, specifying the specific Page/Section/Text/Graphic/Styling changes required
  • Any new Content to be added must be legally owned or correctly licensed before uploading to the shared folder, or alternatively instruction made for SellOnLine to source Content. Please allow a minimum of ten (10) days for the changes to be initiated.  SellOnLine shall determine timeline for delivery

 

SellOnLine Responsibility:

SellOnLine shall assess the proposed changes and respond in writing to confirm the changes can be implemented or raise a flag where proposed changes cannot be addressed together with an alternative suggested path forward or a statement if the change cannot be done. SellOnLine will take the necessary steps to address every change request received.

SellOnLine shall implement the changes either as a block of work or in parts as appropriate and inform the Client of the progress and any revised timelines.  Where a change request is significant, SellOnLine may request a Validation Meeting to sign of activities ahead of release, else a email notification will be sent of a pending release.

 

Excessive Change Requests:

Where a Client makes excessive change requests on a frequent basis, SellOnLine will notify the Client and ask for a meeting to discuss concerns and identify the root cause of continual change which may be an unhealthy practice for the website depending on the nature of the requests. Where it is felt that the requests are significant and time-consuming a Client may be requested to pay an additional mutually agreed feed to cover the over-extended workload required to maintain the Site.

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